Regular Questions
1. When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.
2. How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 3 to 7 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
3. How Do I Cancel An Order?
We are only able to cancel orders within the first 2 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
4. What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. iTrendGear reserves the right to deny any return request.
5. What Methods of Payment Do You Accept?
We accept Credit Card (Visa, MasterCard, Discover, and American Express)
6. What if my address is wrong?
If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order.
Joint Health
1. How can I help my senior dog stay mobile?
Supplements like Glucosamine, Chondroitin, and MSM support joint flexibility and comfort. Explore our Dog Joint Care products for daily mobility support.
2. My cat seems stiff after naps. What can I do?
MSM, Hyaluronic Acid, and collagen help ease mild stiffness and maintain flexibility. Check out Cat Joint Care chews designed for cats of all ages.
3. Are there daily supplements to protect my dog’s joints?
Glucosamine and Type II Collagen help support long-term joint health. Browse our Dog Joint Care collection for convenient daily chews.
Gut Health
1. How can I help my dog with sensitive digestion?
Probiotics, prebiotics, and digestive enzymes support gut balance and reduce bloating. Explore our Dog Digestive & Gut Health supplements.
2. My cat keeps getting hairballs. Any solution?
Fiber, pumpkin, and digestive enzymes help move swallowed hair smoothly. Check out Cat Hairball & Digestive Support chews for gentle hairball control.
3. Can supplements help both digestion and immune health?
Prebiotics and probiotics not only support gut balance but also help immunity. Browse our Dog Digestive & Gut Health products for full digestive support.
Skin Health
1. How can I reduce shedding and improve coat health?
Omega-3 fatty acids, Biotin, and Collagen help nourish skin and promote a soft, glossy coat. Browse our Dog & Cat Omega & Overall Wellness products.
2. My pet’s coat looks dull. Any tips?
Fish oil, Vitamin E, and Hyaluronic Acid help maintain skin hydration and coat shine. Check out our Dog & Cat Omega & Overall Wellness supplements.
3. What supplements help with itchy, flaky skin?
Omega 3s combined with Zinc and Biotin support skin health and reduce irritation. Explore our Dog & Cat Omega & Overall Wellness chews for daily care.
Dental Health
1. How do I keep my dog’s teeth clean without brushing?
Dental chews, powders, and finger wipes help reduce plaque and tartar. Explore our Dog Dental Care products for easy daily care.
2. Are there safe alternatives to toothpaste for pets?
Finger wipes and water additives are gentle and safe for daily use. Check out Dog Dental Care chews and wipes.
3. Can dental products also freshen my dog’s breath?
Yes, natural enzymes, green tea extract, and mint help fight bad odors. Browse our Dog Dental Care collection.
Calming Health
1. My dog gets anxious during travel. Any tips?
Chews with GABA, L-Theanine, and botanicals help calm pets. Explore Dog Calming & Anxiety Support products.
2. How can I help my cat relax during stressful moments?
L-Tryptophan, Melatonin, and Colostrum support calm behavior. Check out Cat Calming & Anxiety Support chews.
3. Are there daily supplements to reduce stress in pets?
Yes, botanicals like Ashwagandha, Passionflower, and Chamomile help maintain emotional balance. Browse our Dog Calming & Anxiety Support range.
Allergy Relief
1. How can I reduce my dog’s itchy skin?
Vet-formulated chews with omega-3s and botanicals help calm irritation. Explore Dog Allergy & Skin Care products.
2. My dog scratches a lot after grooming. What can I do?
Supplements supporting skin and immune health can reduce scratching. Check out Dog Allergy & Skin Care chews.
3. Are there daily supplements for dogs with seasonal allergies?
Yes, antioxidants and natural botanicals support skin and immune health. Browse Dog Allergy & Skin Care chews.